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Couriers and deliveryLogistics and distributionHVACElevatorsWater and pool purificationIndustrial equipment
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devices
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healthcare
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Industries

Elevators

SAFETY
FIRST

Comply with safety regulations

SPARE PART MANAGEMENT

Save more time, increase efficiency

COLLABORATIVE
KNOWLEDGE

Easy access to shared knowledge ensures effective problem-solving


RIGHT FIRST TIME

Increasing first-call fix rates means everybody wins

The increasing demand for servicing a variety of manufacturer’s equipment has presented new challenges for companies specializing in repair and maintenance of elevators, escalators and moving walkways. Organizations that are able to overcome this obstacle, while also providing instantaneous access to site repair history and to a technical database, can ensure fast, superior service.

Moreover, improving the accuracy of dispatched information and monitoring call closeouts, in addition to field personnel efficiency, have a direct impact on corporate liability, consumer safety, satisfaction and profitability.

Hormiga's field service software provides elevator technicians with the ability to easily manage the service workflow process from receipt of an incoming call to satisfactory closeout of the work request. With Hormiga’s premium mobile tools technicians arrive on site equipped with the most accurate information and the required instruments to diagnose and repair problems immediately.

Using paper orders for managing parts results in inefficient inventory management that could cause colossal delays in airports or corporate high-rise buildings. Hormiga’s inventory management module interfaces easily with all warehouse and asset management systems, synchronizing the inventory in the van instantaneously with the warehouse database. This enables organizations to identify shortages and to replenish stock immediately. With quick access to a complete history of each component in the company’s knowledge base, field technicians use Hormiga’s mobile application to quickly search for required models and part numbers, or access customer SLAs. As a result, Hormiga enables technicians to complete more work on the first call than ever before, thereby increasing first-call fix rates.

Technicians communicate with dispatch and with colleagues in real time, and access collaborative knowledge, on site, to troubleshoot problems relating to customer equipment. Work orders are closed out and transmitted instantaneously, thereby improving billing accuracy and efficiency.

Finally, managers gain high-visibility of all workforce activities, and WOs are dispatched to the employee likely to arrive first at a location, or complete the job fastest.