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Industries

HVAC

SHARE VALUABLE KNOWLEDGE

Eliminate reliance on employee memory of customer equipment

ASSET
MANAGEMENT

Saves time and increases efficiency

WHERE IS
MY TECHNICIAN?

Provide accurate forecasted ETAs

UPSELLING AND CROSS-SELLING

New source of revenue

Service revenue for HVAC equipment manufacturers who employ personnel for repair, maintenance, or installation is no longer viewed simply as an aftermarket, but rather as a strategic profit center, a trend that has prompted manufacturers to improve their service processes.

Simultaneously, service organizations have realized that they can increase revenues by servicing a broader range of equipment. Yet, with the increasing number and complexity of HVAC products available on the market, service has become more challenging than ever. Moreover, customers expect service providers to know which products are installed in their premises, and to remember all the details of the service call.

The difference between profit and loss can be as simple as missing a manufacturer’s warranty for a replaced component, or dispatching an overqualified person for a particular job. Companies can no longer rely on the memory of their technicians, requiring, instead, an efficient system for retaining and sharing equipment knowledge.

Hormiga’s field workforce management solution uses predictive analytics and advanced mobile tools that consistently shorten the customer’s wait window. Hormiga saves even more time by eliminating the paperwork , thus reducing the load on the call center and calls to the office, cutting labor expenses across the company.

Hormiga helps HVAC service organizations build a collaborative knowledge-base to retain all customer and field workforce knowledge, providing quick access to in-depth product and service-related knowledge. This results in a further reduction in costs, optimized productivity and enhanced, profitable service.

The costliest resource of service organizations is its technicians, which is why any additional revenue is pure profit. Hormiga helps service organizations tap into a new source of revenue by targeting existing customers and integrating an intuitive sales toolkit (Upselling and cross-selling) into the work process that helps field representatives sell a variety of add-on services and products.

Using Hormiga, service technicians have quick access to warranty expirations, upgrade availability and complementary products, offering quick contract renewal on the spot, which enhances customer satisfaction and increases revenues. Moreover, inventory in the van synchronizes instantaneously with the warehouse database as soon as a work order is completed, providing workers with an accurate picture of stock levels at all times.